Terms & Conditions

The terms and conditions govern the use of flowertemple.com.au. By accessing, browsing or using this website you agree to the terms, conditions and disclaimers set herein.

The Flower Temple may amend or update terms, conditions and disclaimers at any given time without providing notice to you. Any amendments or updates to the terms, conditions and disclaimers will take effect immediately. Your continued use of the website after any amendment binds you to the terms, conditions and disclaimers, as amended.

By placing a booking or making a purchase with Flower Temple and/or becoming a Flower Temple Member through the registration process on this website, you acknowledge that you have read and understood the terms, conditions and disclaimers and you agree to be bound by its terms, conditions and disclaimers.

The Flower Temple reserves the right not to provide products and services, remove or edit content or cancel order (or part thereof) at Flower Temple sole discretion at any time. Without limiting the operation of the Terms and Conditions, Flower Temple will not be held liable for loss or damage arising from the exercising of these rights.

Copyright

Copyright in this website is property of Tropi Fleur Pty Ltd t/a Flower Temple. All material on this website is protected by copyright material, trademarks, registered trademarks and other interlectual property rights which are the property of Flower Temple and other parties that have licensed their material to Flower Temple.

This property on this website is solely for the purpose of browsing the website and acquiring goods and services from Flower Temple. Such material cannot be copied, reproduced, edited or distributed in any way without written consent of Flower Temple.

Returns & Refunds

The Flower Temple guarantees its customers receive products and services of high standards, good quality, in good condition on arrival and to the full retail value. Flower Temple purchase only the highest quality flowers and products, which are hand selected by an experienced buyer.

You must be mindful that flowers are a perishable item and react to the ever changing environment. The Flower Temple provide care instructions at the time of purchase and care instructions are also provided upon receipt of the delivery of any of our products. We recommend the care instructions are followed to enhance the longevity of your flowers.

Should you be dissatisfied with our product or service please contact the Flower Temple Events Manager on 1300 650 344 immediately on receiving the product or service. Every effort will be made to rectify any dissatisfaction.

While the Flower Temple will abide by the governing law in relation to the supply of its products and services, no exchange or refund will be accepted if you change your mind once a final consultation and final ordered has been agreed upon.

Ordering Process

Browse our online Gallery of images to familiarise yourself with our style of work.

Obraining a Quotation

Complete the online Request a Quotation Form and press submit.

Based on the information provided on the Quotation Request Form our Corporate Executive will prepare an informal quotation for your consideration.

Should you be satisfied to proceed further you will be required to forward a letter addressed to our Corporate Executive indicating your intention to proceed further.

The Corporate Executive will then develop your ideas further and provide you with a sample for your approval.

Confirming Your Order

Once you have viewed a sample and are content with the colour palette and decorative elements the Corporate Executive will submit a formal quotation for your approval.

You will be required to raise a Company Purchase Order along with a 50% deposit payable to Flower Temple.

Final Payment

A final invoice will be raised with the final balance indicating any amendments made, you will be required to settle the balance owing prior to despatching of goods.

Order Cancellation

Should you wish to amend or cancel an order you should do so prior to your final Invoice. Call the Flower Temple Corporate Executive on 1300 650 344 or (03) 9663 3022.

Once we have received final payment for an order, cancellation of the order is within the Flower Temple sole discretion and subject to the Returns & Refund terms.

Substitution Policy

Flower Temple will make every effort to supply the products agreed upon at the time of booking.

However, Flower Temple will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality.

Flower Temple reserves the right to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to notify and agree with the client prior to supply.

Delivery Policy

It is your obligation to provide the correct delivery address details. Should you provide incorrect delivery details Flower Temple will not be obliged to redeliver the order to the correct address at Flower Temple expense.

The Flower Temple has a specialised courier service for events. The team is made up of Events specialists for delivery and set up. Therefore the Flower Temple have limited allocation times for delivery. You will be able to select a suitable time for delivery in accordance with your Venue requirements.

Please ensure that you have made all your requirements known as once the courier has delivered your products they will be unable to return if you have forgotten to order any products.

In the event that you have forgotten to order products, we will make every effort to assist you in obtaining these products at your expense.

Without limiting the operation of the Terms and Conditions, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

You will be required to ensure that you are available or you arrange for a representative for you to be available to accept, check and sign off on the delivery of goods.

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.