Returns & Refunds

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The Flower Temple guarantees its customers receive products and services of high standards, good quality, in good condition on arrival and to the full retail value. Flower Temple purchase only the highest quality flowers and products, which are handed selected by an experienced buyer.

You must be mindful that flowers are a perishable item and react to the ever changing environment. The Flower Temple provide care instructions at the time of purchase and care instructions are also provided with the product. We recommend the care instructions are followed to enhance the longevity of your flowers.

Should you be dissatisfied with our product or service please contact the Flower Temple Customer Priority Manager on 1300 650 344 within 48 hours of receiving the product or service. Every effort will be made to rectify any dissatisfaction. In order to assist us in ensuring that the Care Instructions provided have been followed it is our policy to collect the original product and resend a new product or we will refund the full value of the order to the customer.